Knowledgebase

Hi, If you are getting an error like :

"Forbidden,
You don't have permission to access / on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.",

It means that your account has been successfully created on our servers and the domain has propagated.

How to resolve?

To remove this page, you will need to upload an actual file on our server . To do this:

1> Login to cpanel
2> Click on file manager
3> Select your domain and click on Go
4> Upload your content in that directory, make sure you are in "public_html" directory.
5> make sure your files contain an index.html / index.php file or else the error will be persistent. If you have created a file like home.html, please rename it to index.html and update all lnks on your website accordingly Thank you for reading this